New role - Casework Administrator

About the role

A fantastic opportunity has arisen for four full time Casework Administrators to join the South West Region at SSAFA, the Armed Forces charity.

You will be part of a brand-new regional office team and will be responsible for providing specialist administrative support, working closely with SSAFA branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer network including our highly trained caseworkers. You will be call handling, signposting, and triaging initial enquiries.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA and will influence the processes and procedures within the new office, working closely with the Regional Casework Manager and Regional Operations Support Manager.

The post is home-based, but you may have to travel occasionally around the South West.

  • Salary: £23,000 per annum

Casework Administrator for SSAFA Homebased